Refund Policy

1. Repair Service Guarantee

We stand behind our repair services with a 90-day warranty. If your device experiences the same issue within this period:

• We will diagnose the problem free of charge
• If the issue is related to our repair, we will fix it at no additional cost
• If we cannot fix the issue, we will provide a full refund of the repair cost

2. Refund Eligibility

You may be eligible for a refund in the following situations:

• The repair was unsuccessful and the original issue persists
• The device was damaged during our repair process
• The repair was not completed within the agreed timeframe
• You cancel the repair before work begins

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• New issues unrelated to the original repair
• Damage caused by user after repair
• Repairs declined after diagnostic fee is paid
• Customer-supplied parts that prove to be defective

4. Refund Process

To request a refund:

1. Contact our service center within the warranty period
2. Provide your repair order number and explanation
3. Return the device for inspection if requested
4. Allow up to 7 business days for review

Approved refunds will be processed using the original payment method within 5-10 business days.

5. Diagnostic Fees

Our diagnostic fee policy:

• Repairs completed but customer is not satisfied
• Parts ordered but repair is cancelled
• Services paid for but not rendered

6. Parts and Materials

Regarding parts used in repairs:

• Special order parts are non-refundable once ordered
• Used parts are covered by limited warranty only
• Customer-supplied parts are not covered by our warranty

7. Cancellation Policy

For repair cancellations:

• Full refund if cancelled before work begins
• Partial refund if cancelled during repair (parts and labor deducted)
• No refund if cancelled after repair is complete

8. Service Guarantee

Our service guarantee includes:

• 3-month warranty on all repairs
• Free initial consultation
• Transparent pricing after inspection
• Quality parts and professional service